Customer may return new, unopened items within 30 days of delivery for a full refund, except during the December holiday period. Items bought during the holiday period will have an extended return period; the holiday period starts on the 1st of November ends on the 31st of December. Items purchased during this period are eligible for a full refund if received by January 31st.
Items should be returned in their original product packaging. The buyer will need to pay for the return shipments; return shipping costs will be refunded if the return is a result of merchant or Amazon error.
All refunds go to the original purchaser. A full refund will be due provided the return is received within the return window.
Replacements and exchanges are supported; customers can also return their original order for a refund and create a new order for the replacement.
Items classified as hazardous materials are not returnable. Please contact us for issues concerning these items.
Instructions on how to return items:
- Visit the return center HERE to create a return merchandise authorization
- Print the returns slip and the shipping label
- Include the returns slip inside the box and affix the shipping label to the box
- Ship package
You will receive email confirmation when the refund is processed